Frequently Asked Questions

【Accomodation】

Ｑ．What are the check-in and check-out times?
Ａ．Check-in: 15:00~、check out 10:00~
Early check-in: one hour 2000yen/room
Late check-out: one hour 3000yen/room
*Please inform us in advance.

Ｑ．What are the cancellation fees?
Ａ．In case of reservation by phone or online (via homepage）:
One day before or on the day of supposed arrival (incl. unannounced no-show：100%
3 days：50%
7 days：30%
14 days ：10%

Ｑ．Is there a shuttle bus service？
Ａ．There is a shuttle bus from Matsudai station (Hokuhoku line) of about 20 min. ride.
- Reservations are required.
- Available for minimum 2 persons.
- One service per day available.
（15：30 depart from Matsudai station / 10：00 depart from Tamakiya Ryokan

Ｑ．Is smoking allowed in the rooms?
Ａ．We are sorry, but no smoking is permitted in the whole facility. Please smoke outside.

Ｑ．Is credit card payment possible?
Ａ．We accept payment by all credit cards ( VISA、JCB、American Express、Dinners、Master Card、DC、NICOS, etc.)



【Staying with children】

Ｑ．Can I come with small children？
Ａ．To ensure our guests have a pleasant and relaxing time in our ryokan, we kindly ask you not to bring children under 6 years old. We do not offer discount for children.

【Equipment and facilities】

Ｑ．Can I use the internet in the room?
Ａ．There is free wifi available all over the facility.

Ｑ．Do the rooms have showers/baths?
Ａ．There are showers and baths in three rooms only: One room「a Japanese-Western room with an exclusive spa」 with a hot spring bath, available for private bathing reservation, and two rooms「a Japanese room with an open-air hot spa」 with outdoor hot spring baths.

「a Japanese-Western room with an exclusive spa　'源泉かけ流し専用貸切風呂付きのお部屋'」
「a Japanese room with an open-air hot spa　'源泉かけ流し露天風呂付きのお部屋'」

Ｑ．Are there rooms with outdoor baths?
Ａ．There are two rooms with outdoor hot spring baths included.
「a Japanese room with an open-air hot spa」